CGU Insurance, based in Darwin City, NT, has been protecting the ambitions of individuals and small businesses across Australia since 1861. With a strong commitment to client service, CGU Insurance provides a range of insurance products and services tailored to meet the unique needs of its clients. The company's ambition is to protect its clients' ambitions, and it achieves this by working closely with insurance brokers to provide personalized service, expert guidance, and access to a wide range of insurance products.
CGU Insurance's team of experienced professionals has a deep understanding of the insurance industry and is dedicated to helping clients navigate the complex world of insurance. The company's approach is centered around its clients, and it strives to provide a smooth and simple experience for all its clients. With a strong focus on customer commitment, CGU Insurance is dedicated to building long-lasting relationships with its clients and providing them with the support they need to achieve their goals.
CGU Insurance is part of the Insurance Australia Limited group, ABN 11 000 016 722, AFSL 227681, and is committed to providing high-quality insurance products and services that meet the needs of its clients. The company's products and services are designed to provide protection and peace of mind for individuals and small businesses, and its team of experts is always available to provide guidance and support.
With a strong presence in the Northern Territory, CGU Insurance is well-positioned to provide insurance solutions to clients across the region. The company's Darwin City office is staffed by a team of experienced professionals who are dedicated to providing exceptional service and support to clients. Whether you're looking for insurance for your business or personal assets, CGU Insurance has the expertise and knowledge to help you make informed decisions.
CGU Insurance offers a range of insurance products and services, including workers' compensation, business insurance, and personal insurance. The company's workers' compensation insurance is designed to provide protection for employers and employees in the event of a work-related injury or illness. CGU Insurance's business insurance products are tailored to meet the unique needs of small businesses, and its personal insurance products provide protection for individuals and their assets.
Some of the key practice areas and specializations of CGU Insurance include:
CGU Insurance's team of experts has a deep understanding of the insurance industry and is dedicated to providing personalized service and expert guidance to clients. The company's approach is centered around its clients, and it strives to provide a smooth and simple experience for all its clients.
CGU Insurance is committed to staying up-to-date with the latest developments in the insurance industry, and its team of experts is always available to provide guidance and support to clients. The company's STRIVE insights program provides brokers with access to the latest industry trends, research, and expertise, enabling them to provide the best possible service to their clients.
CGU Insurance has a strong presence in the Northern Territory, with its Darwin City office providing insurance solutions to clients across the region. The company's office is staffed by a team of experienced professionals who are dedicated to providing exceptional service and support to clients. CGU Insurance also has a network of brokers and partners across Australia, enabling it to provide insurance solutions to clients nationwide.
CGU Insurance's geographic focus includes:
The company's office locations include:
CGU Insurance is committed to providing accessible and convenient services to its clients, and its office locations are designed to provide easy access to insurance solutions and expert advice.
CGU Insurance has a strong focus on providing insurance solutions to small businesses and individuals. The company's team of experts has a deep understanding of the insurance industry and is dedicated to providing personalized service and expert guidance to clients. CGU Insurance's approach is centered around its clients, and it strives to provide a smooth and simple experience for all its clients.
Some of the company's notable expertise and industry focus areas include:
CGU Insurance is committed to staying up-to-date with the latest developments in the insurance industry, and its team of experts is always available to provide guidance and support to clients. The company's STRIVE insights program provides brokers with access to the latest industry trends, research, and expertise, enabling them to provide the best possible service to their clients.
CGU Insurance has received numerous awards and recognition for its commitment to providing high-quality insurance products and services. The company is dedicated to building long-lasting relationships with its clients and providing them with the support they need to achieve their goals.
At the onset I will state that CGU denied my daughters water leak claim. My daughter has a busy job therefore being retired i undertook to interact with her insurer. This is not about the denial, this is about the intolerable customer service I received at the hands of this organisation. Never returning phone calls in a timely manner, sometimes never!. Not having the story correct as i spoke with several people. This tells me their claim notes are poor. When i advised one of the claims officers of the poor service, his response was what do you expect we are working from home!. Sometimes never responding to emails with questions, asking on 3 occasions can i be sent just the section of the policy that states water leaks on the verandah, only got this in denial letter. The definition of customer service states ......"Good customer service typically means providing timely, attentive, upbeat service to a customer, and making sure their needs are met in a manner that reflects positively on the company or business" ...... CGU know nothing about good or timely customer service. They demonstrated that over and over, go else where. The amount of hours I put into calls/emails to CGU was amazing. Yes it was a messy claim, but considering the claim was for a water leak (could cost hundreds of dollars in water bills). They first stated that after the first refusal, they would take up to 3 weeks to review!.
Been a long term customer for many years. CGU decided to suddenly raise my car insurance $30 extra a fortnight for no good reason. Found a new insurer. Avoid CGU
Set up a policy for car insurance with an excess of $900. Tried to put in a claim and was informed that I had to pay the excess of $900, I received an email, text message and spoken confirmation of this. I was then contacted later and informed that I had to pay $1400 due to an age excess that I was not informed about when I set up the claim, nor was I informed about when I originally spoke to the claims department. They refused to offer compensation for their mistake and essentially told me to either pay the full amount or go to hell. I will never insure with them again. If I could give 0 stars I would.
Their 3rd party car insurance is the least helpful... no car hire offer for a week after the accident. Always said need to wait for the mechanic report, but NOTHING offer during the NO estimated date waiting. No one working during Sat or Sun on claim phone line and no other way to contact. They just dont want to pay a dollar for your lost!!
Having paid insurance of over $4000 a year (Im on a Disability pension so have endured finacial hardship to do this) when Ive lodged my claim on a near 4yr old 524lt freezer that was found to be not working (yep, loaded with meat/fish) on Sunday 23/6 (I live over 100ks from Darwin) by visiters, they loaded it (freezer) with a backhoe and dumped it! This I could have no way in my limited capacity have done this on my own, I did get a photo of the serial number, CGU is open Monday to Friday so 1st thing Monday 24/6 I ring to notify them of my claim now being told I should have got someone to inspect it! Who? How? On a Sunday? or empty it! Who is going to do that? How was I to do that? They are just another insurance scammer, avoid like the plague.
7/80 Mitchell St, Darwin City NT 0800, Australia